Below you will find some of the more commonly
asked questions by customers when considering Kentuckiana Voice Mail
services. If you do not find the answer to your question in the list
below then please call one of our sales specialists for further
assistance.
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What is my
mailbox number?
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What is my
password?
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How do I
access my voice mail to retrieve messages or change options?
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How do I
access one of my other voice mailboxes without having to hang-up
and call back in?
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I do not want
to listen to the greeting when I get someone's voice mail, is
there a way to bypass it?
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How do I
divert my calls to voice mail?
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Can I change
the number of rings before my call is transferred to voice mail?
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Can I
transfer a call directly to someone's voice mail?
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How do I
change the password for my voice mailbox?
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How do I
select a different greeting for my mailbox?
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How do I
record a greeting to be played for my mailbox?
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How do I
record a busy greeting for my voice mail box?
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Sometimes I
hear a greeting telling me that someone can not get the phone
and sometimes I hear a greeting that says they are on the phone.
Can I set up my voice mail to do that too?
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I deleted a
message by accident. Is there any way to recover it?
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How do I
find out when a message was sent to me?
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How do I
find out the telephone number of a caller when a message was
left for me?
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How do I
find out the telephone numbers for callers that didn't leave a
message?
What is my
mailbox number?
Your mailbox number was assigned during your account setup. If you
cannot locate the initial configuration worksheet then please
contact us and we will gladly assist you. [top]
What is my password?
Due to security reasons, we don't post default password information
on the website. Please contact us for information regarding initial
or default passwords. If you have forgotten your password then
please contact us and we will reset your password to the original or
default value. Users are encouraged to change their password as
quickly as possible after service activation. Passwords can be one
to ten digits. [top]
How do I access my voice mail to retrieve
messages or change options?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
How do I access one of my other voice mailboxes
without having to hang-up and call back in?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
I do not want to listen to the greeting when I
get someone's voice mail, is there a way to bypass it?
Yes, but please refer to the reference guide that is available for voice mail services
offered in your community. [top]
How do I divert my calls to voice mail?
Contact your local telephone company (such as Bellsouth) to have
your calls diverted to voice mail. There are three scenarios that
could apply:
a) You want calls to ring your telephone and only transfer to
voicemail if you lines are busy or if you do not answer. In this
scenario you will tell the telephone company that you want "busy
forwarding" and "no-answer forwarding" activated on your lines to
transfer to your private voicemail telephone number. [For additional
information, see telephone
line features for voicemail
b) You want calls to always ring directly to voice mail. In this
scenario you will activate "call-forwarding" on your main telephone
line and follow the directions of your local telephone provider to
forward calls to your private voicemail number. [For additional
information, see telephone
line features for voicemail
c) You want calls to ring your telephone during the day and you want
to forward calls to voicemail after-hours. In this scenario you will
activate "call-forwarding variable" on your main telephone line and
follow the directions of your local telephone provider to forward
calls to your private voicemail number. [For additional information,
see telephone line features
for voicemail [top]
Can I change the number of rings before my call
is transferred to voice mail?
Contact your local telephone company (such as Bellsouth) for
information on changing the number of rings before your calls are
transferred to voice mail. [top]
Can I transfer a call directly to someone's voice
mail?
If you have activated the "third party conference/call transfer"
feature with your local telephone company then you can easily
transfer calls into voicemail. While talking with the caller, simply
press the "flash" (or equivalent) button on your telephone and the
caller will be put on hold. At that point you should hear dial-tone
and you can dial the voicemail number or enter the speed-dial code
for the desired voicemail number. When you hang-up, the caller will
be connected with the dialed voice mail. (Hint: this feature can
also be used to transfer callers to cell phones, home offices,
remote offices, etc.) [For additional information, see
telephone line features for
voicemail [top]
How do I change the password for my voice
mailbox?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
How do I select a different greeting for my
mailbox?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
How do I record a greeting to be played for my
mailbox?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
How do I record a busy greeting for my mailbox?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
Sometimes I hear a greeting telling me that
someone can not get the phone and sometimes I hear a greeting that
says they are on the phone. Can I set up my voice mail to do that
too?
This feature is commonly used in conjunction with the live-connect
feature. To utilize call-result specific greetings, you will need to
record different pre-call, busy, and no-answer greetings that are
played for your callers. Due to the additional recording
requirements for you to utilize this feature, it is not activated by
default. Please contact us to request reconfiguration for
call-result specific greetings. [top]
I deleted a message by accident. Is there any
way to recover it?
Deleted messages may be recovered the same day only. If you need to
have a message recovered, contact our support staff immediately. If
you wait until after midnight on the day the message was deleted,
then recovery will not be possible. [top]
How do I find out when a message was sent to me?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
How do I find out the telephone number of a
caller when a message was left for me?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
How do I find out the telephone numbers for
callers that didn't leave a message?
Please refer to the reference guide
that is available for voice mail services offered in your community.
[top]
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Our voicemail platforms are state-of-the-art digital systems
with the most advanced features and capabilities in the
industry. Even so, we offer these capabilities at a price to
fit any budget, whether for business or personal use. Each
of our packages provide you with your own unique local
telephone number that you can forward your calls to or could
be used as your main telephone number with a listing in both
the white pages and directory assistance. These unique,
private phone numbers are available as local numbers or
optionally as toll-free numbers. |
